Case Studies

Software in production, results in the open

A look at how organizations across industries put PT Software Group to work.

HealthcareOutpatient clinic chain

Digitizing a six-branch clinic group

Challenge

Patient records lived in paper folders at each branch, billing was inconsistent across locations, and management had no consolidated view of clinic performance.

Solution

Rolled out Clinic OS across all six branches with a guided migration of historical records, role-based access for clinical and finance teams, and a central dashboard for management.

62%
Reduction in patient wait time
3.4x
Faster monthly billing cycle
100%
Branches on a single record system
RetailApparel retail chain

Rolling out POS to a 14-store retail chain

Challenge

Stores were using a mix of legacy POS terminals with no real-time stock view at HQ and frequent cash-reconciliation issues.

Solution

Deployed PT Software Group POS with offline-first checkout, centralized inventory sync and daily shift reconciliation across all 14 stores.

31%
Faster average checkout
0
Cash variance incidents in Q4
1 day
From sale to consolidated report
ManufacturingMid-size food manufacturer

Finding the hidden bottleneck on a factory floor

Challenge

The plant was missing weekly throughput targets, but no one could agree on which stage of production was responsible.

Solution

Connected Flow Analytics to existing MES and ERP data to map the actual process, identify the bottleneck stage and track the impact of fixes week over week.

+22%
Weekly throughput within 8 weeks
-40%
Cycle time at the bottleneck stage
1
Source of truth for ops meetings
LogisticsThird-party logistics provider

Hitting SLAs again at a regional 3PL

Challenge

Growing order volume from new clients pushed the team past their SLA windows and customer-service inboxes filled with status requests.

Solution

Implemented Order Management with smart allocation, exception queues and a customer-facing status portal — plus Flow Analytics to track SLA performance.

97.4%
On-time delivery rate
-58%
Customer status inquiries
2 weeks
From go-live to stable

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